CRM window moves behind on first click

Hello,

We've had an issue for years which doesn't cause any problems but is mildly irritating. A few of our customers have also reported the same issue.

If we open a CRM window i.e Contacts processing and then create a new helpdesk call from this form, the first click on the helpdesk call causes it to move behind the contacts processing window.

This seems to happen with a lot of the forms but only in CRM.

Has anyone else seen this and been able to find a way to stop this from happening? I've logged it with Pegasus but they have been unable to recreate it so it's likely to be environmental.

Thanks

Jodie

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claire-craig

Hi Jodie, how frustrating and sorry but cannot be of any help as we only have 2 sites that use helpdesk and they create the new record from company processing and haven't reported having the issue you are experiencing.

Regards

Claire

unknown

Hi Jodie, so contacts>processing

Click on the heldesk tab

Action>New helpdesk call....select heldesk as the type

The helpdesk form appears & if you click on it once, it does behind contacts processing?

We have tons of sites with helpdesk - no one has mentioned this & Ive tried it in demo data on my laptop & it doesnt do it....unless Im missing a step out?

Sorry I cant help!!

jodie

Thank you anyway! Still useful to know that you don't have anyone with the same issue.

Jodie

jodie

Hi James,

Yes, exactly those steps. Thanks for giving it a go!

I'm sure its environmental rather than an Opera issue as it tends to only happen intermittently on certain computers. Mine does it regularly but there can be days where it doesn't do it at all - very odd!

Jodie

unknown

I hate those ones, where you know it happens, but your cat recreate it "on tap" - hope you find a solution!

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