FACTS 7.7 and AIX Platform

Looking for anyone who has brought a customer onto FACTS 7.7 on AIX.

We are experiencing performance issues in our AIX development environment and were wondering what kind of performance others are seeing and on what hardware specs.

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Legacy Contributor

Just curious -- are you running 7.7.0 or 7.7.1?

gsieker

Hi Todd, I'm with the same company as Cain (the op).

We've run both 7.7.0 and 7.7.1. on several platforms and we are seeing a performance disparity between AIX and other OS's, all other things being fairly equal.

We are interested in whether anyone else has seen poor performance of 7.7 on AIX and what, if anything, they have been able to do to improve it.

salbritton

I am also very interested in this, as I have a large (65 users across several states), highly customized customer chomping at the bit to go to FACTS 7.7 on AIX. Any info/advice my way would also be appreciated.

Legacy Contributor

FYI: I'm working on an upgrade for 7.7.1 running AIX. I have noticed a hesitation of about 6-7 seconds when trying to access any FM. The screen will clear for this duration and then eventually appear. I'm hoping this is just related to my VPN. I will test this further when I go on site later this week.

Legacy Contributor

These performance messages are concerning. We're about to begin upgrade work on a 32 user AIX client from 7.5 to 7.7.1.

It shouldn't matter but what version(s) of AIX OS are you running? Running 'oslevel' for our AIX client gives 5.3.0.0.

gsieker

Infor says you must be on at least 5.3.0.0 to run FACTS 7.7 on AIX. Our development box is 5.3.0.0 patch level 8. You can get the patch level by doing an 'oslevel -r'

Legacy Contributor

Thanks for the 'oslevel -r' tip. Our client is at patch level 5.

gsieker

@ToddAndrews: No problem. Let us know what kind of performance you see once you get 7.7 installed and running.

@DCrews: I'm very interested in the performance you see once you get local access. In our experience, 7.7.1 remote performance is very similar to local (FM load times are within a second or so) when you've got a decent connection (read: low latency).

I'm also interested in what kind of CPU the 7.7 processes pull, especially when loading a screen (like going into an FM).

[Updated on 7/19/2010 4:26 PM]

[Updated on 7/19/2010 4:32 PM]

Legacy Contributor

I'm working to get 7.7.1 installed at the client's site but the install fails with PVX error 15 (OS command failed) when attempting to check the version of CSSECU. The AIX OS installer put the Linux tools in place and I see libssl.a and libcrypto.a in /opt/freeware/lib. I changed /etc/environment to add /opt/freeway/lib to the PATH. The readme for the openssl package on IBM's web site says, "The libcrypto.a would contain libcrypto.so.0.9.8 and libssl.a would contain libssl.so.0.9.8 shared libraries." So not knowing what else to do I created symbolic links for libcrypto.so and libssl.so respectively. Still no go.

Did any of you have to install the openssl libraries for AIX yourself? Is there something special I need to do to get access to the shared version of the libraries? If no one knows I'll get in touch with PVX support and/or Infor support.

monthly_proactive_com201101.pdf

Legacy Contributor

I needed to install these on AIX once before and Chris Kukuchka sent me enough info to put together this cheet sheet -

Extracting a shared object (.so) from an archive (.a) file

--> List content of ssl archive
# ar t libssl.a
libssl.so.0.9.7

--> Extract .so file from ssl archive (sub 0.9.7 for whatever was output earlier)
# ar x libssl.a libssl.so.0.9.7

--> List content of crypto archive
# ar t libcrypto.a
libcrypto.so.0.9.7

--> Extract .so file from crypto archive (sub 0.9.7 for whatever was output earlier)
# ar x libcrypto.a libcrypto.so.0.9.7

--> Link to non version specific name
# ln -sf /usr/lib/libssl.so.0.9.7 /usr/lib/libssl.so
# ln -sf /usr/lib/libcrypto.so.0.9.7 /usr/lib/libcrypto.so

Hopefully this will get you there.

Jim

Legacy Contributor

There's is also a FACTS KB out there containing instructions for installing OpenSSL on AIX that were graciously provided by LSI. You can find it by searching for 'OpenSSL' or 'Error 15'.

Legacy Contributor

Thanks to Jim, and to Chris Kukuchka (who emailed me privately), for the steps. It's working now.

Steve: I had searched the KB before posting here, using keywords ssl, error 15, openssl. No results were returned. It appears I still do not have access to all KB articles for some reason.

[Updated on 7/21/2010 10:58 AM]

Legacy Contributor

Steve,
Where is this KB? A link would be greatly appreciated. I don't know if it's just me but I can't seem to find hardly anything on Infor's site without a link.
Jim

Legacy Contributor

Jim, the link is nowait.support.infor.com/.../esupport.asp

To navigate there, after logging into Infor365, I hover over solutions, then click "Infor ERP FACTS". Then click "Infor ERP FACTS" again, then "New Search".

Legacy Contributor

Thanks, I actually found it. However, as Todd noted, a search for "OpenSSL" turns up a single document "Websphere SSL Certificate expiration".
I recall looking at this before and not being able to find anything useful in it.
Maybe many of us do not have access to much of the content?

Legacy Contributor

All,

I have been working with our Global Systems Support Group and our IT Dept. since early June to try to figure out why many partners can't find solutions in the knowledgebase. As I suspected all along, it is related to the migration to the 'new' infor365. I'm being told the problem will be corrected on or about Aug. 21. I know this is a source of frustration for you as well as the support team - our call volume has increased significantly as a result. I encourage you to continue to search the KB prior to opening support incidents. There are many solutions out there that you will still see. Come mid-August, you will again see many more once again.

Legacy Contributor

Hello,

This particular posting did raise multiple questions.

LSi and InFor have been working together the last week doing some testing along with Sage. We are all in agreement that there appears to be something about the way FACTS performs on an AIX platform with the current Providex level (previous version of Providex does not have the same performance issue running the test on AIX). Without saying more than I should (because I am not the technical one ). I wanted to update everyone who replied with the news that the issue seems to be pinned down. Now it's on to finding the resolution and getting the changes out. So we are not saying it's any one's error- just that this particular performance issue cause is really narrowed down.

Thank you,

Legacy Contributor

@gsieker and All: See performance test results below.

@cwoodrum: I'm curious to know more details on what the specific issue is. All I know so far is that it's due to a compiler problem. I realize you say you're not technical so maybe another LSi staff member could chime in?

@DCrews: Have you had a chance to try local (non-VPN) access yet?

Performance statistics -- FWIW.

Linux client: FACTS 7.5.3, FACTS 7.7.1, DSL
AIX client: FACTS 7.5.5, FACTS 7.7.1, T1

Timings below were made with a WindX connection using two different providers: Our office's DSL connection and my home cable connection. Timing was started from a FACTS menu end ended when the screen finished painting and focus was established (mouse pointer/I-bar first appeared). Timings are in seconds. The client's respective data was used, and I realize for Inquiries this could cause a difference depending on what the initial record displayed had as far as ledgercards, open docs, etc.

Consistently, 7.5 timings for inquiries, F/M's, OE, were nearly identical between Linux and AIX -- on average, two seconds.

Under 7.7.1, timings were always more than under 7.5, and often significantly more on AIX:

ARF910: Linux 10, AIX 13
ICI610: Linux 9, AIX 15
SOE510: Linux 5, AIX 9
ICF910: Linux 5, AIX 7
ICF920: Linux 7, AIX 14
ICR710: Linux 4, AIX 5

Legacy Contributor

I can not detect any performance difference when on site versu VPN. I'm waiting to see if a new PVX along with the 7.7.2 update will make a difference.

Legacy Contributor

Hello,

At the moment I don't have more detail to add. We do know that InFor and Sage are working together and will hopefully have an update to the status in the near few days.

Thank you,

Legacy Contributor

For the AIX client we're using to test 7.7, after installing the new PVX and 7.7.2 incremental, we've seen a substantial increase in performance. Whereas before we saw AIX timings in the 8-15 second range, we're now seeing 2-5. We expect our client will approve their upgrade.

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