Webinar Topic Ideas

Hi all,

We have been doing both customer-facing and partner-facing webinars for several months now, and we're looking for more ideas of topics to cover.

Please reply here if you have an idea for a webinar, and include whether you think it should be customer- or partner-facing.

Thanks!

Tim

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Comments

salbritton

I would like to see some more tech training on the Buyers Control Center and Exception Control Center. Infor incident #7464670 is a practical example of something we need to change for a customer.

Legacy Contributor

Hi Brad - if i understand you, you're referring to how to modify the BCC and possibly how to modify the ECC or add new alerts to the ECC? Is that what you're looking for?

salbritton

In part, yes. Specifically, a customer would like the BCC to actually function as the FACTS 7.8.2 AIM documentation specifies on page 58 (I'll send a copy to you directly for reference). Tresia Basler has created an incident (#7464670) on this, and if you follow the thread of the incident, events 8 through 13 indicate the documentation indeed doesn't appear to match the documented functionality, and the customer actually needs the functionality to match the documentation. This is their most important pain point right now, and while this is technically an Infor incident, it's an excellent opportunity to showcase how the BCC works "behind the scenes", and how one might make this type of change.

To recap, the customer is requesting:

can we re-order how the buyers control center color codes/ranks item by changing the order of the following code from this

if net_available
if net_available
if net_available
if backordered>0 then “I’m backordered.

To this

if backordered>0 then “I’m backordered.
if net_available
if net_available
if net_available

Legacy Contributor

Non-customer facing- Cost Discrepancy logic- impact on FACTS processes/records. Example- it appears that a PO receipt that happens where the receiving item's on hand is all ready gone (maybe negative)- there is a record created in the cost discrepancy files which has to be cleared (registered) before the PO Invoice can be entered and/or month end. Sort of catching users off guard when they are not actively using cost discrepancy entry.

Customer facing- Customer Returns - now tied in with purchasing- Vendor returns.

Non Customer Facing- Customer Returns- consolidated return warehouse process.

Thank you Tim

kevenh

I am a little behind on viewing some webinars that I missed. So, if this has already been covered, forgive me for this post. One 'black hole' in my mind, is how ICC070 and cost layers work now. This would be partner facing...

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