Smart Office script not working at client system

Legacy Contributor

Hi All,

I have a smart office script which works perfectly fine in my system (I am using Customer's Smart office).

However the same script has stopped working at client system (It use to work few months before).

Please find the below screenshot for reference from Smart office logs

I have checked there is nothing with respect to smart office user. As for the same user the script works in my system.

The smart office version is the same in my as well as client's system.

Any help would be appreciated.

Thanks & Regards,

Jags

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Legacy Contributor

Did you check its installed correctly? From a glance it looks like the script isn't loading, like the resource isn't there. Maybe its in their personalization but not in the data area or the names don't match. By data area I mean wherever the script gets uploaded to (I'm on H5 now and starting to forget smart office things).

Rene Bottern

Hard to say without having access to the Script, but it sounds like you should feed the Script an Argument which is not passed?

Legacy Contributor

Hi,

Is the script a script file or a dll? From the exception it seems like the Script object is not created and Type is null. Perhaps this is caused by the OS, I do recall something similar. I don’t think a missing file would give this answer. If I remember I’ll check on Monday.

Regards

Karin

www.smartofficeblog.com

Legacy Contributor

Can you share more of the log? Version? What are the logs before this (in debug).

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