I create a customer order in 'Customer Order Open' (OIS100) and add a CO line in 'Customer order Open Lines' (OIS101/B1). At the end of the customer order entry, the 'CO delivery payment proposal' (OIS152/B1) is displayed.
I print the document and proceed to the payment via the Cash Desk.
In OIS152, my status moves to 30 (paid).
But the customer decides to cancel his order with so I have to refund the amount paid.
What is the best solution to manage this situation in M3?
Thanks!
Kind regards,
