Failed email payslips *Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

Really hoping someone might be able to shed some light on this one... fingers crossed!

One of our customers sends a large number of payslips every week, around 4000.

Each week somewhere between 10 -150 emails fail with the message *Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) in the messageitems table.

This has been happening for years and is slowing becoming more of a problem as the size of their payroll increases, you can only imagine how long it takes to pick out 150 employee's from 4000+.

I've logged various incidents with Pegasus and I've also had their IT company looking into the email server side of things but we aren't getting anywhere.

I've checked everything that I can think of including permissions, AV, event viewer, exchange logs and montioring with ProcMon.

There isn't any trace of failed emails on the email server so it would suggest that it's not making it that far.

Has anyone else come across this and been able to resolve it?

Thanks

Jodie

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unknown

hi we had this once, years ago. So yes we have come across it & Im not sure what the solution was, but itd definitly not an SMTP issue. their IT commented "

*Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

This is not an SMTP error, so im not sure what the issue is, it will be a permission issue somewhere

Sorry that this is not very helpful, but I just thought it may steer you from the SMTP side of things....

regards

James

alan-bourke

If the Windows Indexing Service is running on the server, make sure any folders where PDF files get created as part of this process are not in the list for indexing.

jodie

Thanks James - I suspected that was the case when they couldn't find any trace of the failed ones.

jodie

Thanks Alan, I'll give this a try.. fingers crossed!

unknown

Hi Jodie, Did you manage to get this resolved? We have the same with one client, all the rest of the client base is running with no issues at all.

Thanks

Mark

jodie

Hi Mark,

Unfortunately not, we have two clients who are experiencing this problem, all the rest of ours are running without any problems too.
Still no closer to finding out what causes it, there doesn't seem to be any pattern to it that I can find.

Jodie

unknown

Hi Jodie,

Thanks for coming back, we seem to be the same with this client. We cannot seem to get any answers from Pegasus on this, so keep hitting a dead end.

Mark

jodie

Sounds like we are in the same boat!

I'll keep you updated if we find anything that helps... fingers crossed!

Jodie

alex

Hi Mark,

Just wondered if you'd got any further with this issue? We're coming up against it again as the customer has had a lot failing recently.

Thanks,

Alex

unknown

Hi Alex,

I have not had anything back from our client since we suggested the following.

Have put a call into the client if this has resolved the issue.

When I hear back will let you know.

The following was the suggestion from one of my Colleagues

__________________________________________________________________________________________________________________________________________________________________________________

The cause will be down to locks on MAPI handles in Outlook, which will be a critical component to the functionality; this will explain the transient nature.

One solution would be to introduce a time-out between each transaction / email.

Essentially, a thread is holding onto the DLL that acts as the go-between the application and Outlook to send the email. Each transaction calls this and uses it to send the email, but if the next transaction runs and the last one hasn't released the handle, you'll see an ACCESS_DENIED.

As noted, without reviewing it that is my bet; this issue is not localised to Pegasus as I've seen it before with other applications that use the same principle to relay emails.

__________________________________________________________________________________________

Thanks

Mark

alex

Hi Mark,

Did your client ever confirm if this resolved the issue?

Does the email payslip process still use MAPI even though the emails are sent direct from the server and not through Outlook? Apologies if that's a **** question but I'm not massively technical.

I'll need to ask our customers IT company to take a look at this - is there something specific we should be asking for?

Thank you,

Alex

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