Relationship Management Support

Legacy Contributor

For anyone who is not already aware, there is a FACTS Mustang Relationship Management Page within the FACTS Wiki. Here are the links to navigate to it from the FACTS Partner Community Group:

1. Click the FACTS Wiki link
2. Click the FACTS Technical Information link
3. Click the FACTS Mustang link
4. At the bottom of the page, click the FACTS Mustang Relationship Management Page link

Once there, you can bookmark the page. We also recommend subscribing to this page to receive notice of changes to it. Time saving and pain relieving information will be posted when available.

For general RM support, please contact me directly:
ksproul@pivotalsystems.com
952.844.0773 ext. 107

If I am unavailable, please contact:
support@pivotalsystems.com
952.835.4444 or 866.835.4279

It's very important to include the following information:

1. FACTS Version and Incremental Installed (i.e. 7.6.5, 7.7.4)
2. A detailed description of the issue.
3. Steps to reproduce the issue if at all possible.
4. Any other information that may be helpful to resolve the issue.

Omitting any of the information above, especially the version and incremental installed, will only delay the process and result in requesting the missing information.

Thank you,
Ken Sproul

[Updated on 2/3/2011 3:52 PM]

[Updated on 2/3/2011 4:16 PM]

[Updated on 2/3/2011 4:18 PM]