Program Error - Unknown Member

Hi we have a strange one on one PC at one of our clients.

She can be using opera for most of the day, sometimes closing it & then going back in

Now & then when she closes it, Opera produces a program error - Unknown member

We have done the basics & removing opera & shift & deleting any left over files & installing a fresh client but it hasnt fixed it - has anyone come across this before?

Many thanks

James

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alan-bourke

Any bespoke? Does it produce an error file ?

unknown

no it doesnt produce an error file & yes there is some bespoke on site, MJM capute & some other things, but its just locaised to this machine? thanks

unknown

Did you ever find a resolution for this. We have the exact same scenario and yes they do have MJM bespoke too.

alison-adam

Did anybody get a fix for this? We have the same issue on one customer system, since their payroll upgrade in 2022. The message displays when they log out of Opera. They use citrix servers and we have upgraded many times, uninstalled and reinstalled clients, run UDS's, validated databases etc.
It seems to happen mostly for one user, but I've been told if she's not in the office another user gets the message closing Opera. It leaves files open on the server preventing backups etc running until the error message has been closed.
We have created new user profiles in Opera and new Windows logins but it's made no difference.

richardd

Hi Alison, we are also have this on 1 windows 10 PC. While the error is on the screen it stops users logging into Opera (too many users warning) until you click okay on unknown member warning. Interesting you say you have re-created the window profile - this was next on our list. No bespoke @ our site. Have you logged with Pegasus? . Send us you incident number and I will do the same

unknown

Hi Richard. We logged call 16469040 with Pegasus, but we didn't go back to them with updates and they closed the call. It took me a while to find that call, I thought I'd logged it again more recently, but can't find the incident.
Apparently the other users start getting the message if the usual operator is off - but I think it's usually only one person who gets it. Customer is now getting "File is in use by another user" when logging on, and I don't know if it's because someone has had the unknown member error when closing down. The backups are running ok, so it's unlikely data files are open, but maybe a system file is. I need to start checking what's open on the server once users have all logged out. This is accessing Opera from a couple of Citrix servers and they use a Gold image so all operators should be exactly the same system setup. We just can't pin it down and it's so annoying for the customer.

richardd

Hi Alison. You'll probably find locks on SEQLOCK and a few of the SEQ files. We don't use Citrix servers but i'm sure there will be a way to logoff disconnected sessions overnight clearing all locks. We use GPO's on MS TS servers to do this.

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