Scheduler Server Service is Running but unavailable

I am coming across a number of sites where the Scheduler Server Service on the Server shows to be running, as the Status displays 'Running' but the client is unable to Email Payslips or access the MTD Centre.

Once I restart the Scheduler Server Service again, then everything runs fine again until next time.

I have checked the Event Viewer on the Server and did not find anything that offered any help.

Does anyone have experience of this issue and/or have any ideas as to how best to troubleshoot/resolve this issue?

Many thanks

Len

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Comments

tcyprys

We had reported yesterday that a site had to restart the Pegasus Services. However, they also stated that other services not related to Pegasus had to have a restart, so we concluded that there was likely a Windows Update that is breaking the services/stopping the services in some way,

fzw

I had a site were the payslips just sat at pending didn't try and send or anything there was no error message at all. In the end I got the server restarted and as soon as it restarted all the payslips where sent. We've had a couple of sites with weird server issues and none the same but a restart of the server has fixed the issue. I suspect an update is doing the rounds but I'm not sure which one is causing the problems

jodie

We have a number of customers who are experiencing the same issue and their IT company also suspects that this is due to a Windows Update. They have advised that it seems to be affecting any services which have some kind of link to SQL.

I've logged this with Pegasus but so far they haven't advised of any known issue, just been told to uninstall/reinstall/restart service etc. I'll update the incident and point them to this community post.

As a workaround we have created a .BAT file and scheduled a Windows task to restart the Scheduler Service each morning.

jodie

I have just been updated by the IT company who advised that they have installed further updates last week across the affected servers and so far the issue hasn't returned.

g-gaddam

Thank you everyone for your replies. It is reassuring to know that it is not just us having this issue.

Jodie do you know what the '..further updates' were, or was it just a matter of applying all the latest Windows updates to the servers?

tcyprys

did you notice if the SQL server databases where available before you rebooted? We are having an issue with email payslips on one site and they're not available... contemplating reboot as you did

tcyprys

Ignore this one... their IT have changed something in terms of permissions and on the Exchange Server itself.

jodie

I've popped them an email asking which updates resolved the issue and they have advised that they will update me once they have finished the testing, I'll update the incident when I get the info

jodie

Unfortunately the issue has now returned after some more testing so the recent updates don't include a fix

unknown

I have a log with Pegasus, they are aware of the issue and one of their support engineers is experiencing the same, it seems to be related to some windows updates, the support bod is looking at it with a developer to see if they can find a solution, In the mean time the workaround is to restart the service daily whenever it goes to pot.

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