Email P60's

We have a customer who email payslip and p60's, they would like to resend a P60 but the option is Greyed out,. Does any know what we need to do to make this option available.

they have processed the yearend and they can zoom down onto P60 just haven't got option to resend.

I have logged ticket with Pegasus but they have not been able to answer the question just telling me to save the files and manually email it.

Thank in advance

Andy

p60.jpg (820×551)

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fzw

This may sound silly have but I am not entirely convinced that the send and receive email function covers the P60s. Have they tried to go into the P60s to force Opera to do the send and receive confirmation.

I know with Payslips that unless this is done you cannot resend.

Felicity

andy-parker

Yes they have ran the update email status and the P60's have been sent ok Via email p60's and i can zoom down onto the P60. it just the option to resend is greyed out.

the option is in payroll processing history - pay periods - webemail p60 - action resend e-mailed P60s

If this functionality is not available they why would they put it on the menu?

richardd

This functionality does work - i'd check the ?_WEBP60.DBF and check Opera can find the PDF. Not sure if the zoom uses the same PDF. I know when the payslips cannot be re-sent if Opera's clears down the emailed payslip PDF's. Ensure the scheduler service logon can access this P60 folder too.

fzw

When you ran it did you go through the new F2 screen or the old F12.

I can get it to work via F12 but not F2 why this should make a difference I don't know.

0911060553270289.pdf

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