Who is responsible for managing new features in FSM?

Tanner Clemens

In your company, who is the person submitting incident tickets, sitting on calls with Infor, working with new users to get setup, etc.? Is this an Admin or someone else? If it's someone else, what roles in Infor do they have?

Who is responsible for discovering and improving functionality within FSM? Is it an Admin or someone else?

Thanks!

unknown

I am the Financial Systems Manager and for the most part this falls under me. I have one Analyst that works with me and my boss also has some specific areas she focuses on. Together, we often work with our IT Systems Admin group to do troubleshooting before reaching out to Infor. Depending on the issue, I will open the ticket with Infor or our IT group. It totally depends on the topic. I have the Admin roles in CSF mainly working for Application Admin, Process Server Admin, and Async Admin. My team is also responsible for reviewing monthly updates (IT reviews their specific pieces) and process improvements (always in conjunction with affected departments). 

New users are setup by our IT Systems Admin group but we have a process that the functional areas (my department being in charge of the Finance piece - we also have a Supply Chain team and an HR team) determine what access is to be provided and they just make it happen. We are working on that being more automatic in the future based on rules. I can see the user management information but I leave the edits to the IT group.

I hope this helps.