Username Already Exists - Candidate cannot create account

We just went live with Talent Acquisition last month and have had candidates reporting they are unable to create an account due to an error message stating the username already exists. When we check, there isn't an actor/candidate with that email address. We direct the candidate to clear their browser history and try again. This resolves the issue in most cases. Others still have issues so the recruiter creates an account for them and sends them the information.

We do have a ticket open with Infor, but just wondering if others have experienced this and what their solution/work around was?

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unknown

Please ensure Ignore Case Identity is turned On. As an Administrator in search enter LoginScheme. Select the Login Scheme for your candidate space. Select Login Procedure and check the setting. It could be that the candidate is already there in a different case. Definitely create the support incident with all of the details. Thanks

catrina-fisher

We have the same issue with our candidates - Similarly we request for the candidate to clear their browser history.

Thanks

unknown

Hello, Can you confirm if this is happening with all external candidates? I've experienced this in the past and it was related to how the candidate is getting to your career site. Are the candidates experiencing this problem initially starting their job searching via a 3rd party job board ex: Indeed? If you send the candidate the direct URL to candidate space do they still experience this error?

kristen-rotzenberg

It's not all external candidates. I think we are probably getting around 10 candidates a week calling with this issue. We haven't heard anything specific about going through a 3rd party job board. Our HR team will ask going forward. I do think at least some are going directly to our site since this started happening the first day and I don't think we had the 3rd party job boards updated at that point yet. It sounds like they've got feedback that some of them are entering a username/password to log in, then realize they don't have an account yet and try to create one. We have been able to replicate that situation once, but not since then. Not sure if that's related.

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