Payroll Upgrade FPS error

unknown

After upgrading clients to the latest payroll version we have experienced issues running the new version of the FPS. To get round this we have copied back the old form design but this will only work until they run year end.

We have contacted Pegasus but they have pointed to anti virus or permissions issues and we don't think that is the problem.

The error is also a little intermittent, I have attached 2, but is always error 12.

So appears to be something to do with the publisher. But the strange thing is that it is intermittent, with some user machines working and others not. It happens mostly on windows 7 but have at least one still on XP that isn't working.

Even a hint of an idea will be greatly appreciated!

Cheers, Belinda

2011-10-27_CH-Stammtisch_2.pdf

porsche-pascoe

Belinda,

I had that error the other day on the pension report and found the header has a field "Includes" for the NEST details on the report. This site wasn't NEST so removed the line from the report and worked fine.

They also said it worked on one pc but not another. not sure why it worked on one but removing the field solved it.

Not the FPS but could be similar issue as the "includes" field is also on sqwgfpss.frx

I printed the report as admin to get into the designer then previewed it to see the error. maybe try removing this field as it just prints "Regular FPS"

Kiran