XRL losing Customer module for Operations

Just wondering if anyone else has seen this.

I have now seen this on at least two sites. Always Operations and always the customer module. No matter what profile, user etc you cannot see the customer module in XRL and so you can't produce any reports relating to any of the order tables including delivery etc. Some of the tables can be seen from stock via the table linkage but no sign of the actual customer module at all.

If you have seen it and fixed it then please share as I cannot cope with trying yet another remove and reinstall of XRL.

Thanks

Ian

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john-patterson

Hi Ian, did you ever get to the bottom of this issue? As we've just started getting this issue on a site.

idickinson

Hi John,

Sorry, nothing concrete to advise. Upgrading to the latest version, which of course meant de-installing the old version cured it but there was no pattern to it. On one site there were 3 workstations and only one was affected. It didn't seem related to the user either.

XRL does still seem to be a bit of a mystic art sometimes.

So, for your site, try a re-install on the PC. Does it affect more than one PC?

john-patterson

Thanks Ian, exactly the same. On another PC it is still working fine. The affected PC is a new one.

I will try that. Thanks again.

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