ServiceNow and Infor Integration

Hi - has anyone used the Infor ServiceNow API to trigger a SN ticket based on an action in the application (e.g. terminating an employee)? If so, could you comment how that was done or any other details you would like to share? If you have done this on the FSM side as well, would like to know that too. Thanks.

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Heidi Anderson

Following! We send resource data from GHR to ServiceNow, but we don't have anything SN --> GHR built.

Dr. Awesome

Fun one. I could see having a process flow make the API call into SN, if a flow already exists for your action. If a flow does not exist, you could add one and invoke it via your action's exit rules. Should be doable.

bill_greenstein

That's interesting. What do you do with that resource data in SN? Does it create an account for each employee through the API?

bill_greenstein

Yes, this is our plan to implement it as part of a termination workflow (for certain types of terminations).

Heidi Anderson

We treat SN as an ancillary system, where we send key information so employees can SSO Into SN and that application can apply their business rules and categorizations for services requests.

karen-mackenzie

We don't use Service Now, but this is basically what we did for our Term workflow in Samanage (the IT ticketing tool we do use) and it's been very effective. An offboarding workflow was created on the Samanage side for tracking the disabling of accounts and other things our auditors care about and the API uses some configuration in our term workflow based on the term date that allows timely processing Good luck!

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