Does an error message in MNS270 mean the file was not sent?

I am trying to figure out why some of our customers are not receiving their Advance Shipping Notices (ASN).

When I view the XML output in MNS270 I see the correct email in the <Mail> section. However the status is 'MSG' I check details in MNS209 and the error message is 'Could not contact IDM'

Does this mean the message was not sent?

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martin-jarrolf

Hi,

This specific error message means that the XML file most likely was not sent to IDM. Therefore, the email was not sent since IDM has to process the XML (and generate the document) to be able to send the email.

You may also check IDM to verify that the job is not there (IDM=>Control center=>Job management). If it is, you can check the error message on the specific job there.

/ Martin

Legacy Contributor

There must be issue with the template. Best way to check is to download the XML and generate the report using the template. In all possibility the output will not be generated due to issue with the template. You can easily identify the error. Once you resolve the error, you can upload the template to IDM and it should work as expected.

Justin

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