Unable to send email at present

unknown

Hi,

Anyone else come across the 'Unable to send email at present' message intermittently when emailing documents from Opera II?

The user primarily emails purchase orders but it has happened on other layouts as well. I've been through checking DEP settings, reinstalling Opera II client, made sure anti-virus exclusions are in place but it's still doing it. The machines are Windows 7 with Outlook 2010 32-bit.

Thanks,

Bhav

magnus-selegran

This is an outlook issue please see information below to help you to resolve the issue:-

If you log on to Opera II as ADMIN then the error message will be extended to advise a more specific error

"Unable to send email at present because...."

It normally relates to the Outlook client being terminated or not being able to connect to the server so will give a path for further investigation.

Previous calls with this message advises that the problem lies with Outlook and the associated permissions.

Things we have previously advised (presumably from copying and pasting from Internet research we've done) suggests:

A) Profile Issue
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click the Mail icon.
3. In the Mail Setup dialog box, click Show Profiles.
4. Test with a default profile or try Prompt for profile and see if this works

Add PDFMOutlook.dll as a trusted add-in on the Exchange server.

Contact the system administrator to add PDFMOutlook.dll as a trusted add-in on the Exchange server. Instructions are available in the documentation included with the Outlook Security Features Administrative Package or by contacting Microsoft Outlook professional support.

Background information :

If Word is the Outlook e-mail editor, creating a new message in Outlook starts Word and loads PDFMOutlook.dll. PDFMOutlook.dll is an Adobe COMAddin for Outlook that is used by the Attach As PDF feature for Outlook.

As part of increased security introduced in the Outlook Security Features Administrative Package, the Outlook object model used by third-party COMAddins to access Outlook functionality is protected by an object model guard.

If you access e-mail on a Microsoft Exchange server that is set to pass security settings to users and the Outlook Security Features Administrative Package is installed, PDFMOutlook.dll encounters the guard when it loads and the Outlook returns a warning

C) Ensure the latest server, Office & Outlook Service pack are installed. Ensure this also applies to the client. Check Windows Update.

D) Could be an issue with SMTP relay Exchange Server - SMTP Virtual Server Protocols - Properties - Access Tab - Relays Add in IP address of Terminal Server as an allowed relay of SMTP