PO Vendor returns, how do you process and have the system set up?

What is the best practices for processing Vendor Returns?

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We currently use PO31 Vendor Return screen for Storeroom Items to adjust the inventory. But I now have an issue since AP does not do anything with the Vendor Return the always stay open with the message "Waiting for vendor action".

Now I have a problem with an item that was returned and the UOM is changing but IC11 will not allow me to make the change. It is waiting for action on the vendor return.

I was wondering what the "Close" option does and if I could use it to close this Vendor Return but still remove the items from inventory.

Hoping to get some best practice ideals.

Thanks, Jody

bods.zip

dechevar

We use the PO31 and default every thing to a chargeback. This automatically closes the return. The AP department reviews all credit memos and validates the charge back is done. If so, they do not process the credit memo. If not, they match the credit memo to the PO.

The only time we use to credit memo function on PO31 is if we are waiting to find out if there are restocking fees. Once we have the restocking fees, we change to chargeback and close the return.

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