Opera 3 SQL SE email problems

hi has anyone come across this before?

In the SAM, we have completed all the SMTP details, especially the password & it sends s test email fine.

1) when you go to email say a standard sales order.....nothing happens

2) When you go back into the SAM, the password is blank, so I assumed it was hidden or something. But if you go to send a test email it fails, pointing to there being no password. So we complete it, save it & then the test email sends fine.

Even if you leave the SAM open, it still doesnt email from within opera

So 2 things, it doesnt appear to retain the email password & either way it doesnt email using SMTP through opera.

Many thanks

James

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alan-bourke

What version are you on? I remember an issue a while back whereby going back into SAM would clear the password but that was resolved by adding a Replace Password checkbox.

I've just tested it here and it's fine on 2.93. Do you have 'Orders' and 'Acknowledgement Required' ticked for the sales ledger customer under 'Terms' and 'Delivery' ?

unknown

Hi alan, its 2.93.01. I can key the password back in using the "replace password" tick box like you say, then the test email goes through......and yes the Opera side is configured correctly

But as soon as you close the sam down & go back in, the password box is no longer completed & I just assumed this was deliberate & was "hidden", but if you try & send a test email it fails. So its pointing to the fact that it isnt retaining it

So a little stuck!!

tHanks

alan-bourke

When it's blank
ot working, if you look in SQL Server at the Settings table in the Opera3SECore database, is the Password field populated ?

unknown

Hi Alan, yes just been informed that the password being blanked out when you go back into the SAM is by design & to send a test email each time youve to recomplete the password. but it is stored in there, just hidden. And yes in SQL it is stored in there

thanks for the reply

unknown

I can concur with the confusing blank password in SAM. There are two things that come to mind being if the user profile email address used to email the SOP invoice successfully sends emails in SAM successfully? Also if it sends to an email address outside of the domain.

Secondly, like VFP if a report appears to do nothing then it's usually that it's not present on disc or the .frx is missing. Does the report preview for the ADMIN user ok?

unknown

Yes it sends it fine in the SAM. And yes it doesnt send an email to my personal one.

And yes the report previews as ADMIN - its just in demo data & this is for all sales orders, invoices etc

We can see the test email in the Exchange admin centre>message trace....but nothing else

thanks for the reply

James

unknown

Pass - No reports from upgraded SQL SE customers of anything similar and nothing in the past. I had loaded a test system recently 2.93.01 and I successfully sent emails through a bespoke routine & an Opera SE client.

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