Hi
We have a site that suddenly the statement run began halting with 'Another user has exclusive access to the report' and points to the path and frx part of the statement. Retry doesn't work and when click cancel the frx part of the design has been removed and we put it back and they carry on. This issue also arises in Repeat Invoicing within SOP
As a result they have begun breaking things down into smaller batches but the issue still arises. It seemed to be mainly the one user having issue but she is the one that mainly runs the procedures however this user and another user have now started getting issue raising an invoice or credit note within SOP Processing, again pointing to the relevant design and then removing the frx part. Here we see an extra message of 'Failed creating PDF would you like to Retry' but the 'Another user has exclusive access' to the report message is in the background. Last time this happened around 15 credit notes had been raised and then got this
Our logic is AV but we have been assured that AV settings are correct, they did say a couple of weeks ago they weren't quite right and we thought we'd cracked it but it seems to be worse. There is an internal IT department who do not have full access and definitely not to AV, an external department for the group controls this
They don't appear to be getting file accessing errors whilst processing, although after AV changes period end was running for an hour on server instead of 10 minutes then crashed, restore took 2 hours, UDS crashed with file accessing errors (stopping in different places), swapped to a client then all worked perfectly from a client
Has anyone else had similar problem, did it turn out to be AV or any other suggestions would be much appreciated
Kerry