We installed Spreadsheet Designer for one of our users, and it worked for about a week. Now the screen where the user selects which server to connect to no longer pops up when they click Insert Query.
This window no longer appears for the user, so they are unable to connect to a server.

Instead, the insert query menu pops up with all options greyed out. I reran the installer, but the installer said everything was up to date. I am thinking I need to remove the application and start again with a fresh installation. What is the best method to remove Spreadsheet Designer?
Thanks,
Muke