Document Management 3.00.80

Hi Everyone,

I wondered if any other partners had updated to Opera 3 2.94.11 and also carried out the update to document managent to 3.00.80 which is bundled with this version?

I have an issue in Sales or Purchase / Processing / Action / View / Account.

I know the accounts have documents attached as I can retrieve through Processing / Action / Document Management / Retrieve, however once in the account view none of the transactions are showing as having documents scanned or attached to them and the Retrieve option is "Greyed Out".

The change here really is the update to document management as I have other sites on 2.94.11 without updating PDM and they are working fine.

Cheers

Ben

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Comments

neil

Did you get anywhere with this one, just upgraded a customer to same version and seeing the same problem.

ben-calpin

Hi, Nowhere really. We are waiting for an update to come out to fix the issue. Se were advised to roll back which sort of resolves part of the issue but in reality doesnt fix the problem we really have.

It has been dragging on a while now and I thought I would have had a new version to fix the problem but things seem to be slow these days.

neil

Hi Ben,

Thanks for getting back regarding this, can i ask did you roll back the Opera 3, or the document management, or was it both ?

I've placed an incident with support, but being asked to provide all sort of stuff, event viewer logs, sql logs etc, haven't got time to be search for something, when they already know it's an issue.

Thanks

Neil

ben-calpin

Hi Neil.

I was asked to roll back document management only, which I havent done as we can work around the issue (albeit its not ideal) and I was hoping the issue would have been sorted as we did a couple of calls with the third party vendor to show them the issues (on site and in demo data).

They have all the info and it is logged under SCR Opera-6223 and against KB 2312141.

I have chased them again for an update but you could sign up to the KB.

Cheers

Ben

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