Poor Image Quality Captured by MSCM IDM application for Most Images in IDM

Jeff Johnson

Hi,

Has anyone else encountered the following with the IDM application on MSCM?

We are seeing blurry image captures (photos) uploaded into the Infor CloudSuite Document Management Application using the IDM application on the mobile devices to take photos of Purchase Orders and other documents. For every 10 documents where the image is taken on the mobile device, only about 2-3 appear crisp and clear inside Document Management. The other 2-3 are almost unreadable and the rest are passable.

We have gone through the various ways to properly take a photo using the mobile device - keep still, proper lighting, proper angle, etc. This is also happening for several users and not just one user taking bad photos repeatedly using bad habits.

Have others experienced this issue using IDM image capture on the mobile device?  If so, how did you resolve it?

We are making sure the focus is set when taking the photo.  Could it be that the image is being adversely effected during the upload to the cloud from the device?  If so, why aren't all images effected?

Are others using a different method to get the images from MSCM to IDM?

Thanks.

Jeff

mario-escareno

Hi Jeff

Can you provide more details of what you mean of purchase orders and other documents? At the moment MSCM only provides image capture when performing delivery process. Also, the images within MSCM do not flow into FSM so I am getting confused with this. Under RAD>Settings>My Image Capture we do have some settings to increase the quality of an image but keep in mind that the higher the quality the less photos you will be able to take per transaction.