5 months pension contributions missing from PSS / Webx - fine in Opera

Any body had any issues with PSS / WEBx not displaying all the Pensions contributions? All employee's can only see months 1 & 6, period 2,3,4 & 5 are missing. It looks to me like the SQL db Payroll.PayslipTransaction table has not been fully populated with the pension information. I've been cross referencing the PWXid's in Opera to SQL. Anybody know how to do a full sync or had experience back populating the SQL tables?

Upgraded Opera and Webx to latest versions running UDS re-building all the indexes

Thanks

Rick

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Pegasus - Partner General Discussions

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Steve Loader

Morning, Rick,

You can do a full company resync, as follows:

Launch PWX Centre, and select the Company tab

Select Action - Resynchronisation

That will completely resynchronise PWX with Opera 3 data, from scratch.

In the meantime, have you checked the PWX Service Status - History log, to see if there have been any extraction/upload errors over previous weeks/months?

Kind regards

Steve

Attachment_4462.zip

richardd

Hi Steve. Thanks for this - pointed me in the write direction! Full Sync was failing with this error

ERROR: Field PayrollEmployees.BankAccountPayee (PSSE.BAP) - Value '<Rick Dale>' is invalid. It must match the pattern ^$|^[A-Z0-9 .&'/-]+$.

when I looked at the employee's in Opera - details and bank - paye name displayed UPPERCASE - Pegasus must have changed the form only to display upper but when I looked in the VFP table the payee names were a mixture of Upper & Lower. Ran this command to convert to all UPPER which resolved the issue - REPLACE ALL a_wname.wn_payee WITH UPPER(WN_PAYEE)

Full Sync now works - thanks for your time

Rick

Steve Loader

Good spot, Rick,

Glad it's all sorted, and glad to be of service.

Kind regards

Steve

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