M3 MT - Email Bounce backs

Hi All,

We are on the Mutli-Tenant version of M3. We are using IDM for our internal and external customer facing documents.
Something I'm not able to see in the portal of ION or M3, is to see an email trace.

We get customers saying 'We haven't received any invoices from you this month'. But aside from checking MNS270 if the job has been completed, we don't know if the email has been delivered successfully.

Is there any solution for this that I am not aware of?

In the On-Prem version of M3, you had emails go through your own SMTP server and you could view the logs. Since MT is using Infor SMTP details we can't.

Thanks!
John

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vthakur

Check output in MNS206: (MNS270)

There are 2 outputs, one with partner data:

Check partner data:

You can view this output as a stream file: you see that the supplier email address as been selected thanks to CRS949 setup, as well the as the user’s email, thanks to MNS205

Denis MARETTE

Thank you for the tips. But I think that it does not answer totally to the initial question : How to check if the email has been delivered successfully ?
But I am not sure that there is a real mean ?

Legacy Contributor

If you're running MT together with IDM, then IDM is the place you should look at.

MNS270 will show you the XML and the JSON, depending on what related option you choose.
When running IDM, it's the JSON that decides the ToMail or Printer, it does not matter what Email or Printer that is showing in the XML file.

By going into IDM, Configuration (Cogwheel on topright) and go to "Job Management" you'll be able to search for the Job number that is present in the JSON file.

The IDM Job Management is responsible for the output and the status of your output. As long as your MNS270 entry is in status SAV or FIN, then M3 has done its part.

As Thakur mentioned, it's obviously important that CRS945 is correctly setup, which will cause MNS270 to have atleast 1 "Partn data", depending on your MNS205 setup.

Legacy Contributor

Even when viewing Job management in IDM it will come with the status of OK. I think there will be a separate system that will handle the delivery of email messages.

It appears that this isn't recorded or transparent to customers of M3.

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