Windows 7 and Adobe

I have a customer who has just purchased a new machine with windows 7 on it - we have installed a clean install of operaii, installed adobe reader form the operaii 6.81 cd - adobe itself opens from the desktop and can open pdf files no problem but within operaii if you try and zoom into an invoice etc. it says Adobe Reader not installed.

Any ideas?

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alan-bourke

If it's Windows 7 x64 maybe try the 64-bit version of the Adobe Reader.

unknown

Hi Sarah,
Did this resolve the issue at all?
Many thanks
Ben

unknown

No it hasn;t , we have tried everything on the checklist from support to no avail, I now have a second customer with the same issue and support have asked for a copy of the data so arranging to send that in

unknown

Thanks Sarah,

We are running a project to look at this issue and are currently gathering information at the moment to see if we can replicate this issue. Thanks for the feedback - we will let people know how we are gettig on with our testing.

Thanks again.
Ben

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