Pegasus Web Xchange Service keeps stopping

Hello All

We have a few customers that have reported that the Web Xchange service keeps stopping on a regular basis.

We have checked windows event logs and not found anything.

Also, I have set the service to restart on first, second and subsequent failures, however this doesn't seem to work either.

Regards

Darpal

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Comments

Steve Loader

Hi, Darpal,

Is PWX running across multiple servers, or are all PWX components (e.g. SQL Server, IIS etc.) on one server?

Also, does the Pegasus WebXchange Service actually stop running (i.e. it is shown in Services as Stopped), or does the service effectively "go to sleep" (i.e. it is shown in Services as Running, but it fails to respond)?

Kind regards

Steve

darpal-thiarha

Hi,
Sorry for late reply

It is shown in Services as Stopped

darpal-thiarha

Sorry I forgot to mention they only have one server.

darpal-thiarha

FROM THE CUSTOMER : It should be noted that I have also witnessed the service as “Running” when User had issues before. Upon restarting it, it fixed it. So perhaps the “go to sleep” comment from them is also accurate for this issue.

darpal-thiarha

Is anyone able to help with this query please ?

Steve Loader

Hi, Darpal,

My apologies for having not come back to you on this one.

My customer's issue is specifically with PWX running across multiple servers, originally three, but now two.

The service contnues to be shown as "Running" in Services, but just "goes to sleep". The most easy way to "wake it up" is simply to sign in to PWX as Websiteadmin, browse to the Service history webpage, and refresh the page.

I've tried stopping/restaring the service, various IIS settings, various Registry seetings, all to no avail. Pegasus Suport are not interested unless I can reproduce the problem in a test environment which I can't, so I don't know where to turn now.

I have never seen this "sleeping" issue where all the components of PWX are installed on the one server.

Sorry that's not much help.

Kind regards

Steve

darpal-thiarha

Thank you , Steve

I will let you know if we find a solution.

alan-bourke

Steveis this any help

stackoverflow.com/.../ihostedservice-stop-without-any-reason

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