Good morning, got a PC where the Infor / XRL disappears from the menu and the customer needs to re-tick the comm addon. Anybody come across this and got any tips to resolve?
Thanks
Rick
hi, came across this loads of times. It appears when this happens you need to install this as the DOMAIN admin, then it will work each time....then sign into windows as the user & then browse to C:Program Files (x86)InforQuery and Analysis & double click on the excel addinremove add - this works for about 90% of these cases, but we have one stubborn one where it needed an office reinstall!!
I have been putting the infor folder into the trusted locations in excel > Options > Trust Centre > Trust centre settings > Trusted locations > Add in C:program files(x86)Infor and tick the trust subfolders
Think I had one quite a while back that I couldn't resolve so ended up selecting Options for the InforQA Add-in toolbar and selecting 'Logon at Startup' ... not the best solution but seemed to get around the problem.
Hi Rick,
Have seen this in the past when closing down Excel, the Infor Q&A tab disappears, this is down to the load behaviour, set it back to three and this will sort the issue out.
Cheers
John
Thanks for all the replies, the regkey resolved the issue - thanks John
