Order stuck in OIS275 with "The currency is not connected to the rate type" error

A client of mine has an customer order that is stuck in OIS275 due to the error "The currency is not connected to the rate type." The customer has USD for default currency in CRS610, and the currency USD has a CRS057 record of type 1 (main rate) for the right division and with the start date in the past, i.e. the record is still current. Any idea what could be wrong?

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simon-pentolfe

One last suggestion (then I am out of ideas ) - is the requested date greater than the rate date

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simon-pentolfe

Check the Division / Facility that the order is raised in and make sure you have the currency set up in that Division.

Tim Askerov

Hi Simon,

As I mentioned in my post, the division is correct, i.e. the order's facility belongs to the same division that the CRS057 currency record.

simon-pentolfe

Did you validate the rate type (OXHEAD.OACRTP) that is being used? and is rate type 1 also set up in the blank division?

I have only seen this error when we get an order for USD in our CAD division (USD is not set up in the CAD division).

Tim Askerov

Yes, running the query "OACRTP from OXHEAD where OAORNO = <...>" in EXPORTMI.Select returns 1.

Also, there is a CRS057 record for currency USD and rate type 01 in blank division.

The order doesn't specify the currency, nor does the MEC map use the currency attribute from the BOD. Which means the customer's default currency (USD) should be used by default.

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