Issue with Infor XM Freezing on Users

We currently use Microsoft Edge and are having a huge number of users that are not able to do functions in Infor XM until cookies are cleared and a reset to edge is done. Sometimes we have to do this multiple times to get Infor XM to work again. This can happen to a user multiple times in a week.

Anyone else experiencing this issue and have you found a fix?

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Comments

walkern

We asked around and turns out we are experiencing this too for our super users admins that are in the tool a lot. They report that they'll be working in ERM then all of a sudden everything freezes and the only way to keep working is to sign out, clear cache and log back in. It's happening to this user 3/weeks. We just became aware of this issue by asking. We'll do some digging and report back. I'll also submit a case to see if it's a known issue.

jcaron

I am following up on this to see if anyone else is having issues with Infor XM not functioning and having to clear cookies several times before it will work again. We now have users on Microsoft Edge Version 126.0.2592.81 and 126.0.2592.87 and sometimes taking 20 or more attempts of clearing cookies before it will work again on this version.

We are trying to figure out why it is just us and one other customer experiencing this issue. Infor thinks the jQuery libraries are not loading and the fix will not be until the October CU. They are unsure if this will even fix the issue. We have repeat users having to clear cookies often.

walkern

Hi Jody, sorry to hear this experience. Our SMEs are nothing ERM hasn't been freezing on them, and they haven't been needing to clear cache. Mostly they are using one of the same Edge Versions you noted: 126.0.2592.87

jcaron

Are you on the New IOS and accessing Infor XM through mingle?

GTL-Guidelines.pdf

walkern

Hi, new IOS Portal. Feel free to connect with me offline if you'd like to review more.

ustomer_interactions_form.docx

Darryl Howard

We see similar issues when we change XM app parameters. Recently we changed receipt.line.isEnabled to true. Then we launched XM to see if expense-level receipts were enabled. They were not.

The app parameter change did not take effect until we cleared the browser (Edge) cache, and closed all instances of the Edge browser.

Given all the applications (e.g. Infor) that run in browsers, having to close all of them is a productivity killer.

I submitted an ER asking for a way for XM to clear all its cookies so that existing browser sessions for other applications would not have to be closed. If you feel that this would be helpful, please vote for https://mingle-portal.us2.prd3.inforcloudsuite.com/v2/CONCIERGE_PRD/?LogicalId=lid://infor.cxp.1&Tab=ERS&ERId=111212.

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