A connection error has occurred trying to send FPS

john-patterson

Customer has tried sending the FPS Friday and again today but getting the following error.

They can access the site directly albeit with the normal return: statusCode":404.

They have used server client machines, the RDS server and the main Opera server, which BTW is a 2012 R2.

Anyone else getting similar issues?

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claire-craig

Hi John, apologies just seeing your post now as I had just posted to the community that I've a customer also experiencing same issue today and guess what, they are also Windows Server 2012!!!
I've asked customer to try again in the morning before we start triaging is it the 2012 environment?

claire-craig

Hi John, when you say they have used server client machines, what operating system are those?

john-patterson

Thanks Claire, I went back to them and that was a Win8.1 apparently! Strange setup there. I got them to try a Win11 and it worked.

Thank you.

claire-craig

Thanks John, Windows 7 and Windows 2012 servers really are now at the point of needing put in the bin :-) Just hoping my site has Windows 10 + which I'm confident they do, but never good to assume.....

john-patterson

Can anyone comment on below? (Our customer has basically got their IT to update the TLS on their 2012 server rather than update it.)

"Our server has been upgraded to version 1.2 TLS just now, the minimum version for HMRC. Opera 3 is on version 1.1, we have disabled 1.1 on the network, but Opera doesn’t work with 1.2. When will this be upgraded?"

claire-craig

Hi John, back in 2022 when the initial issues with TLS started, I had got the below response from Pegasus, not sure if this is of any help???

Description:

When the "Tick to use SSL connection" in Scheduler is selected, it covers both SSL and TLS.

Scheduler uses a version of the .NET framework that will automatically select the best TLS version possible. This will be the highest version common between the Scheduler Server and the SMTP server machines.

The default versions on a machine are dependent on the operating system but can be further restricted via the registry. Windows Server 2016 and later supports TLS 1.2 by default.

It is possible for other hardware or software to block TLS 1.2, such as a firewall or other network security software.

Note Microsoft have stated TLS 1. & 1.1 are obsolete, further information on TLS from Microsoft can be found in the following link;

john-patterson

Thanks Claire

claire-craig

We've had another 3 sites today, all either windows server 2012 or Windows7 PC's unable to submit FPS...... Going to be a fun few weeks ahead :-)

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