Payroll RTI submissions

Hi all,

Just wanting to check if anyone else reporting unable to file RTI "FPS" submissions today? I have a customer been trying since this morning to submit an FPS but getting error of no internet connection but they clearly do have internet working ok? They are on Windows 2012 RDS server so concerned something has stopped working there but don't want to start investigating until I'm sure HMRC aren't still having issues....

Had seen a few posts on Friday in relation to MTD submissions so just wondering if still going on today?

Regards

Claire

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Pegasus - Partner General Discussions

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john-patterson

Hi Claire, yes, I've posted the same issue: "A connection error has occurred trying to send FPS".

darpal-thiarha

Hi Claire

My colleague logged a call with Pegasus, details below ........

We have received a number of calls on Friday and today regarding MTD issues.

Some customer's have contacted HMRC but they say they have no issues and their website is saying the same. However, it's not unknown for there to be an issue and HMRC aren't aware of it (see below link):

https://www.gov.uk/government/publications/making-tax-digital-for-vat-service-availability-and-issues/making-tax-digital-for-vat-service-availability-and-issues

Also, although you/the customer may be able log on to their HMRC account, there may still be an internet issue on HMRC's side.

However, MTD issues can also be caused by the following:

a) Out of date Scheduler version - Should be v2.21.00

b) Out of date OFM version - Should be v4.01.00

b) Out of date hardware e.g. Server 2012 which doesn't support the latest TLS or .NET services) - See the following link: "https://www.ncsc.gov.uk/guidance/using-tls-to-protect-data"

c) Windows 7 PC (for the same reason as b) but also it's not supported by Microsoft or ourselves).

If you haven't done so, please try stopping and restarting the Scheduler service first and then try elevating the Scheduler Service to a named account.

If that doesn't solve the issue, please supply the following information to enable us to try and diagnose the issue:

1) PegInfo report from the server

2) PegInfo report from the client machine

3) Create an MTDLog as per the attached 'Creating an MTDLog.odt'

4) Run the attached 'MTDCommsTest.zip'

5) Ensure the default web browser is set to allow cookies

Please also run the following SQL statements in SSMS which should show the users Authorised for MTD as well as when they last refreshed:

SELECT * FROM [PegScheduler].[dbo].[AuthTokens]

Kind Regards

claire-craig

Many thanks, it is looking likely to be the 2012 environment so will get stuck into this one tomorrow if still no success in the morning.

fzw

Yes I have a customer that had problems last Friday and still couldn't send today. I logged with Pegasus it appears both Windows 7 and Server 2012 doesn't support the latest TLS or .Net services. So if they have either they will need to upgrade their hardware.

Felicity

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