One-time deductions taking more than one time

We routinely enter one-time deductions on the one-time deduction screen which process successfully, however, they deduct more than one time. Does anyone else experience this and how do you monitor and resolve the issue? Currently we manually review and delete.

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razee_balasubramanian

Hi Lisa, when you say the OTD deducts more than one time, do you mean their status stays current after the deductions are processed in payroll?

jaimie-roberts

Hi Razee, I work with Lisa.

We enter the One Time Deduction; it gets deducted on the payroll. What we have found afterwards- it is sitting in Future, during our payroll process it gets moved to Current and Processed again. The cycle continues that way. It isn't happening to All of our one-time deduction entries, seems to be very sporadic.

razee_balasubramanian

Thank you, Jamie. I poked around in our system and noticed our OTD are processed and stayed closed. I will keep an eye out for it and let you know if I notice anything.

reaganr

Hi,

I do not believe we've had this issue. Did you already create a support ticket? If so, will you keep us posted on findings?

Also, I'm wondering if the OTDs sitting in future are created from the arrears process rather than your original OTD reverting back to a different status.

Thanks,

jaimie-roberts

Hi Rhonda,

It's not only those created by the arrears automation, but also One Time deductions entered in the Off Cycle. We processed an off-cycle payment on 05/27, the onetime deduction was taken, now the deduction is sitting in Future One-time deductions

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