Service Agreement Contract with Repair Items Shipped In

ben-auer

Hey Everyone,

We have a service agreement contract with one of our established vendors.  At times we have to order repair parts related to this service contract. The repair part shows up on the receiving dock, but the problem exists where you cannot receive against a service contract.  So, the repair part is at the dock without the receiving team being able to receive on it, or where to deliver it to.

Other than having the department enter a standalone requisition for the repair part so a PO can be created.  I have suggested this.

Does anyone else have any suggestions or established practices that work better?

Thanks,

Ben

ben-auer

Hey Everyone if you are interested in a hybrid contract where receiving could check items in via receipt against a service agreement, I have entered ER#114594.  Would be great to be able to receive on items and track them for a service agreement with service, and items crossing the dock.

https://mingle-portal.us2.prd3.inforcloudsuite.com/v2/CONCIERGE_PRD/?LogicalId=lid://infor.cxp.1&Tab=ERS&ERId=114594