HR Talent - Transition Program Updated upon Rehire 111963

reaganr

Customer Community - would really appreciate endorsements on ER 111963. We use a transition management program for employee onboarding. When employees with a transition program terminates and then later rehired, their prior transition program is updated with new due date and status is past due. This is especially troublesome when the person is rehired as a non-employee like Contractor or Student that is not required to complete a transition program. We started with an incident and were told the system is working as designed, so we moved to an enhancement request. 

Summary: Resource Transition records are being updated and causing confusion for resources that are excluded from the transition program. When a previous employee has a transition record that is not complete, leaves employment and then returns, the previous transition record is updated with a new due date and status is past due. In addition, this occurs for people that are part of a restricted eligibility group for the transition program.

Proposed Solution: Close transition programs when employees are terminated in a way that keeps a record of previous activity on the transition program. Or do not update an existing transition program upon a rehire action.

Business Impact: We submitted Case CS0220195 and was told the system works as intended, with a recommendation to submit an enhancement request. People that are rehired as contractors or students receive emails to complete a previous onboarding transition program which causes confusion.

Workaround: HR Back-office teams manually complete transition programs for employees that no longer need to complete tasks. This is a manual and time-consuming effort.

michael-anastasia

I'll endorse, Rhonda, but there is so much more they should do than just an enhancement to fix this. Transition Management needs serious improvement across the board. We have this same issue and it stems from the fact that there should be a toggle to automatically cancel Resource tasks upon Termination and Candidate tasks upon Hire. If, for example, we hire a candidate who didn't complete one of their tasks, you'd expect the system to be smart enough to just cancel that task - the candidate no longer has the ability to log in because they've been hired so why would that task still be valid/assigned?

The way we're dealing with it, albeit annoying and inefficient, may help so I wanted to comment. We built two audit reports off of the ResourceTransitionTask business class (one for candidates and another for employees) with the following filters:

((ResourceTransition.JobRequisition.JobApplication.CandidateDispositionReason entered) or (ResourceTransition.JobRequisition.JobApplication.Status.Closed)) and (ResourceTransition.Candidate entered) and (Status = Status.Assigned or Status =  Status.WaitingOnDependency)

So this is returning candidates who were dispositioned or whose requisitions are now closed (which happens when the hiring action completes) where the transition task is still in Assigned or WaitingOnDependency status. It's then easy to just set the record limit to 200, check all the boxes, right-click and Cancel them. I suppose it could be an issue if a candidate had to back out, be reprocessed, etc. but it's never come up. Then for the employees, we have:

(ResourceTransition.Employee entered) and (ResourceTransition.Employee.RelationshipStatus = "TERMINATED") and (Status = Status.Assigned or Status =  Status.WaitingOnDependency)

And this similarly gives us a list of tasks tied to resources who are now termed. If you were to clear this once a week or so, your problem should be solved (not that this is a substitute for better control & setup within Transition Management itself).