Adding a New Item to a PO from a CO

Problem Statement:

When order-initiated PO's (meaning those linked to a customer order) are generated, M3 is preventing the user from adding an additional line item to the existing PO based on the inclusion/addition of a new item on the sales order. Currently the system generates a new PO for the new item(s) added to the original customer order.

Example Scenario:

A CO is placed and PO's are generated. A new line needs to be added to the current PO but M3 will not allow it and a new PO is generated.

Challenge to Solve:

Adding or changing line items on purchase orders
Includes adding or reducing lines, changing suppliers, and changing orders from Direct Ship to Drop Ship and vice versa.

Request for Assistance:

Has anyone found a solve for this issue or a work around? In our business, we need the ability to add or change lines on an existing CO/PO combination so the supplier will ship items together.

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elise-falk

We have the same problem--we encourage customer service agents to create a new PO and not try to link it to the original. When they try to tie to the original PO (at least after it's a certain status), the lines get stuck in PPS370 and we have to delete them.

Legacy Contributor

Thanks for replying. We've tried multiple ways to add a line to an existing PO without success. Our work around for changing a drop ship to a direct or vice versa on an existing PO is to advise the supplier of the change the ship to on the original PO, we have sales cancel the line on the CO, add a line to direct or drop, create the new PO but not send it to the supplier, tie the two PO's together with a note for A/P so we can receive and pay against the new PO but the supplier will still ship and invoice us on the originall PO. With the frequency of order changes, it's very time consuming. We've pushed Infor for a solution but they indicate that M3 is functioning as it should. I understand that but it's very time consuming for us. I welcome all ideas and feedback.

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