Must install from Server Folder when installing Document Management Client

Hi All,

I have been trying to install PDM client on some new machines (HP i5 - latest Win 11) and have been getting a Client must be installed from Server folder error.

I have tried running the setup.exe from a UNC path and from a mapped drive.

The machines have replaced Win 10 machines which were working. Nothing changed on the server.

Any pointers welcome at this stage

Thanks

Colin

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richardd

Hi Colin, uninstall the client. Enable windows features .NET2&3. May need a re-boot. Re-install the DM client. This used to work

Regards

Rick

tcyprys

Hi Colin

A lot of new installs of Windows have .NET 3.5 package uninstalled...and PDM requires .NET 2 as per Richard's comments.

Also, on a recent problem, it was also the ADMIN permissions were not correct also. I have a feeling in the past, an IT person got around a similar issue by installing using the MSI, which didn't complete properly, but when the exe was used straight after, then it installed correctly.

Tony

EtiquetteUMS.pdf

colin-avey

Thanks both, I will double check for the sake of my sanity. Fairly certain I have added .NET features, but will check there aren't new option on Win 11.

Did just try another machine I had to put XRL on. The VS2005 instal forced the adding of the .NET bit, but that also had the same error when trying to instal PDM client.

frank-kamau

AV interference? HP Machines come with Wolf (HP Wolf Security).

colin-avey

Plus SentinelOne installed by the MSP

My current favourite as the culprit

Was reaching out in case I wasn't alone

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