Emailing document - description occasionally doesnt print

Hi all

Long time lurker first time poster ... Im stumped!!

I have a customer that has a document design that they email out, sometimes the description doesnt show.

Its not a batch process just an individual invoice.

The design that is saved in Sales is fine, a reprint is fine, but occasionally (not all cases) it just doesnt print.

Unfortunately its intermittent so I (so far) have been unable to recreate, either in printing to file/screen or emailing

Any ideas on what could be the problem? Thanks in advance for any help

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alison-adam

I'm thinking nobody else has come across this Linda. Sorry and all that - if it's only the one customer it must be environmental (that old standby response)
Alison

andrew-warden

Hi Linda

Do you know if the customer is using windows defender and endpoint as their AV

There is a known issue that windows defender causes this situation where the document doesnt print or has the incorrect customer and when you reprint it is 100% correct

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