Cloud printing to Epson LX 350 matrix printer

Hi,

I have an issue when printing a report from the cloud to an Epson LX 350 printer. The problem specifically lies with the numbers and letters; some are unreadable, and a bank is rejecting the checks. I should mention that the paper used is continuous paper.

What can I do to ensure the text is readable?
Font type configuration?
Font size?
Printer settings?

This image shows the result of one of the checks. As you can see, several numbers appear distorted.

Thanks in advance

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Rene Bottern

Hi, part of the problem with Cloud printing (assuming you are utilizing IDM for printing) is that the printouts are sent as PDF files, and I'm not sure how your driver for the printer handles this.
Have you looked at a solution like INTERFORM for printing instead, which is sending the output in a native format for the Printer, and can also handle all types of printers?

crluckenbill

The EPSON LX 350 printer is a 9 pin printer. Back in the day, these were not considered "near letter quality." I could see why getting a stringent bank to accept the routing numbers and other items correctly could be an issue. You may want to consider a 24 pin printer. Perhaps this is some sort of driver issue, but 9 pins will only get you so far.

eandrango27

Hello, what I am trying to print is a customized report from a session. It is sent to the "D" device, which generates a PDF, and then the printer is manually selected, an Epson LX 350.

The PDF looks something like this image. It is adjusted to the size of the sheet; it’s worth mentioning that it has an exact position (the type of report).

In the Infor report designer, it looks something like this.

Rene Bottern

Understood, and this is exactly what I was eluding to. There might be a problem in the conversion between PDF and how the Print Driver on the Print Server is converting it before it's printed.
Having this sent in a more 'native' format that the print driver handles better 'might' resolve the issue.
Is it looking OK if you print directly from a Word Document to the Printer for instance?

eandrango27

The content of the PDF document is not printing correctly; instead, strange characters are being printed. I’m not sure how to describe it, but I’m attaching a screenshot.

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