Online Filing Manager - Unable to Update the Settings (INI)

Hi, is anybody else having issues with this again?

We've had a couple of customers suddenly getting message they are unable to update the settings, although OFM has been working for years with no issues. I eventually checked registry and data path shows as C:ProgramDataApplication DataPegasusOFM. Setting full permissions on that folder has resolved the problem.

I've been trying to install OFM on a new (to me) laptop here and nothing was installing to C:ProgramDataPegasus folder, and I got same message about permissions. It had actually installed to C:ProgramDataApplication DataPegasusOFM.

Pegasus say nobody else has reported this. Are you all so great you found the issue no problem (unlike me), or have your customers not had latest windows updates yet? I think that's what's caused the issue, although again Pegasus say no.

It would be good to know it's not just our customers.

Thanks
Alison

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richardd

We need to edit the permissions with every new OFM install or it does not work, just assumed everybody else did the same. Rick

fzw

Hi Alison

I came across this last year we had a couple that just didn't seem to install and like yourself worked out it's going to a new path.

To be honest it didn't occur to me to report to Pegasus I just assumed it was a Windows thing, gave the necessary permissions and all worked as normal from that point.

Kind Regards

Felicity

alison-adam

Thanks Rick. We need to edit the permissions for every OFM too, but it's usually just the C:ProgramDataPegasusOFM folder - I've never had to update permissions in the application data folder before.
Cheers
Alison

alison-adam

Thanks Felicity. I report everything to Pegasus - if they don't know it's broke they can't fix it. Pretty sure they hate me though :-D

Cheers
Alison

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