Missing Excel Add-In

A user was having issues with the Excel add-in, and I suggested she perform the two-step process to remove the add-in and clear her cache, but now add-in isn't available in Add-ins area of the Home ribbon. I confirmed that her roles are correct, so it's not an access issue. Any suggestions?

For reference, the two-step process I mentioned is here: Infor Documentation Library. I looked for similar documentation for adding the add-in back, but I could not find anything.

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Comments

Vit Holy

Hello @charlie-geddes ,

what deployment method is it?
And what exactly do you mean by 'now add-in isn't available in Add-ins area of the Home ribbon'? For quite some time we have Infor EPM tab in the ribbon and not within Home tab. Or do you refer to the 'add-ins' dialog?

Infor EPM ribbon:

Add-ins dialog:

Kind regards,

Inquiry Tab Placement.docx

Charlie_Geddes

I am talking about the add-ins dialog. This is where we have to go to add the add-in back once we have removed it (it does not appear on the ribbon either).

The add-in is centrally managed/deployed.

2650_2988_BI-284_Copying Data and Connect Reports to ApplicationStudio.mP4

Vit Holy

And if you click 'More Add-ins' button on the bottom right part and you navigate in the Office Add-ins dialog ot ADMIN MANAGED, does it appear there?

Charlie_Geddes

We do not have the other options; we only have Admin Managed. Here is a screenshot from the user:

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