Error -30 issues when producing VAT return.

We have seen a number of issues recently where partners are reporting an error -30 “Printer not Activated” when producing the VAT return. Currently it is proving difficult to replicate the problem offsite or here at Pegasus.

To enable us to try to resolve this issue it would help to have some further information surrounding the customers processes prior to performing the VAT return and some details regarding the specifications of their client and server machine.

We would be interested to hear from anyone who has experienced this issue and particularly if they have either managed to replicate the problem offsite or find a resolution.

Many thanks
Ben Powell
Support Team Leader.

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Comments

unknown

Hi Ben,

This error has also occurred when saving Invoices and Credit notes listing in Purchase Ledger as PDF. So go into Invoices and Credit notes, select Today's transactions, click okay, File tab, leave default location, enter name, tab and leave View pdf as ticked, click on okay. Nothing happens for a bit and then the Error -30 message appears.

Thanks,

Bhavesh

unknown

Hi,

Forgot to mention they are on 6.80.10 and are using Vista.

Cheers,

Bhavesh

Janna Hartsock

Hi Ben
We have experienced this with several customers who have upgraded to Opera 3. It seems to happen when they attempt to produce a large report and send it to a pdf spool file. We have seen it on Debtors Report on two sites with a large number of customers, where the PC or network might be a bit slow. It seems to be a "time out" issue. The progress bar appears sitting at 0% for 30-40 seconds then the error message appears. When Opera is used on the server it works fine. On a hunch, because of other pdf printing problems we have had with Opera 3, we edited config.fpw on the affected PC and changed REPORTBEHAVIOR=90 to REPORTBEHAVIOR=80. This seems to have solved the problem, for now at least.
Cheers
Gerry

emaniega

Hi Ben,

We have a customer who is using O3 version 1.20.10 - they are getting the error -30 when trying to run the debtors report to spooler file. They have three separate companies in O3 and they only get the error on one company (the largest company out of the three). We can send the debtors report on the same company to screen, but not to spooler file.

I have just tried Gerry's suggestion on the affected workstation and it has worked a treat! Thank you Gerry.

Kind regards
Joanna

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