Emailing from VFP 2.99.20 via 32 bit outlook

Good morning, anybody had issues with 2.99.20 & 32 bit Outlook (classic). Upgraded a customer yesterday from 2.99.03 to 2.99.20 and now when emailing invoices outlook pops open and prompts to send the email even when invoicing in ticked in Sales → Action → Terms. Tried to test on my laptop but since upgrading to 2.99.20 I can't even email - unable to email at present message.

Thanks Rick

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richardd

For your information, these new changes ar by design. I've got unhappy customers…..

SCR OPERA-7178

There is a significant change in behaviour here i.e. now that SOP will always using Outlook, the invoice is no longer auto emailed i.e. SMTP is no longer used. Outlook is now always launched for the user to edit the email. Prior to this change the invoice was sent (silently) via SMTP using the email address specified in Sales > Processing.

 This has been highlighted to management both verbally and in the form of an email, and it has been decided by management to continue with the new behaviour.

 This enhancement also does not work with the ‘New’ Outlook i.e. it’ll only work with ‘Classic’ Outlook

claire-craig

Hi Rick,

I was a bit concerned by your post thinking that emailing from SOP isn't working in 2.99.20.
Also, forgive me as my memory isn't the best these days, but has it not always been the case when emailing a single document (order, delivery, invoice, purchase order etc,.,) out of SOP that it calls the outlook client and you have to finalise it with clicking Send?

For batches of emails from Supply Chain Management\Batch, Sales Statements, Purchase Remittances the user is then prompted with the Microsoft Outlook Allow/Deny (which is controlled by the programmatic setting) - I don't ever remember SMTP being in use for SOP

I upgraded my Opera3 this morning from 2.99.13 to 2.99.20 and I've no issues with emailing - its doing as I expect it too - is there possibly something else at play here?

Regards
Claire

richardd

Hi Claire, if you had invoicing ticked in terms and did a single invoice in SOP outlook never appeared - ran in what Pegasus say is silent mode. If you do copy invoices from sales processing then outlook always popped. I did not think this was a big hardship to be honest but my customer was not happy with the extra click

alan-bourke

I think SOP was changed (possibly only for batch processing in Opera SE) to use SMTP in situations where the customer record's email addresses would allow a mail to be sent without needing to prompt the user for recipients. This has possibly been reverted in later versions because being SMTP, Outlook is not involved and these mails won't be in the sender's Outlook sent items.

claire-craig

Morning Richard, with so many different versions of outlook I can appreciate the difficulties faced by Pegasus - would be nice though when such a change is made there's a bit more transparency as I can understand customers getting frustrated at extra clicks :-)

claire-craig

Where you able to get emailing working on your laptop?

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