Please consider up voting Enhancement Request 121539.
We have found that the enrollment event status is not being updated from 'Draft' to 'Started' and the automatic email to notify the employee that the event has started is not generating. Upon review, I found that our event is set up correctly with the email automation toggled on. After several testing scenarios, I found that the only time the email generated and the enrollment event status is updated from 'Draft' to 'Started' is when the employee selects a new enrollment option within the event, or if the employee is linking a new dependent that would require a change in the coverage option (ex: single to limited family; limited family to family).Support has reviewed with Development, and I was advised that this is working as designed.
In my opinion, it would make more sense that the enrollment event status would be updated to 'Started' and the email generates upon reviewing the first tab of the event (details/instructions). Some of our events would not require that the employee changes anything with their current enrollments. For example, they are enrolled in a plan with Family coverage option (EE + 2 or more dependents). If the employee selects a birth event and they are simply adding one more dependent, there likely will be no changes to the enrollment, except linking the dependent. Linking a dependent though, is not what is triggering the status to be updated to 'Started'. We like to follow up with employees who have an event in a 'Started' status that is coming close to their enrollment period end date to ensure they submit timely. Because of the current design, we are missing the opportunity to follow up with those who are not changing their plans/coverage options like the example above.
