Email Document from Sales Processing

Good afternoon all,

Anybody else having an issue with new Windows 11 PCs and had/having issues with emailing from Sales Processing (not SOP) where it hangs with the blue wheel. User has to then end the Opera3.exe task where the email then appears but partially completed (no sender email address or attachment).

If emailing and using the publisher, eg for a report or SOP invoicing it works 100%

My engineers are at their wits end as they've

removed all Windows Updates as they also have document management and had the issue with retrieving pdfs (that's working ok now)
re-profiled the PC
Uninstalled and reinstalled Office365 Version 2502
ensured AV exclusions are in place

Any help/advice would be greatly appreciated.

Regards
Claire

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Comments

alan-bourke

What version of Opera is it?

alan-bourke

If it was me I would be probably running process monitor during attempting this and filtering to 'Path Contains .PDF', then seeing if anything other than Opera.exe is accessing the PDF attachment.

richardd

Hi, I would remove Outlook (new) while in their windows profile. Even when you are using outlook classic with the mailto protocol correctly set we have seen Opera struggle to email using classic when "New" is also installed. We've also seen slow performance in classic with "New" installed so we just remove it completely.

Rick

claire-craig

Thank you Alan and Richard for your advise, our engineers have narrowed this down to a windows profile issue as the minute, so trying that first thing in the morning but I've also emailed them your comments. Many thanks for your help :-)

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