Please Endorse Enhancement Request 121724 - Please add main contact name to support case list

Kara Freeman

Summary

Please add a column for Main Contact on the support case listing/table, in addition to the Alternate Contact Name. When looking at ALL of our company cases, I will need to know who the main contact for each case is listed to be.

Business Impact

I filter our cases to all open company cases on a monthly basis, and send an internal reminder for follow up to keep the open cases moving. When I send out my monthly report of open cases internally, I have to click into each one individually to see the main contact name. Although all of the other information I need is on the main listing.

Workaround

I have to click into each one individually to see the main contact name.

Thanks,

Kara Freeman

Shannon Root

Hi Kara. Do you mean within the Customer Portal itself? When I want to look at all of our cases, I go My Lists > Company Open Cases. On this list, the Contact column is filled in with the primary contact. I can then Personalize the List by clicking the Settings Gear icon on the right. From there, I can add the Alternate Contact as well as a variety of fields.

If we're talking about the same area, I don't think this needs to be an enhancement request but maybe a Support Case if it's not working for you. It seems like the functionality is already there, so maybe something is just set up wrong and can be fixed easily for you.