Invoice transactions posting to wrong sales account

We have 3 Opera3 sites who are getting this intermittent fault. When the SOP invoice is raised in SOP batch processing the Invoice document is written to the correct account but the actual invoice transaction is posted to the last indexed account in the sname file, if you drill into the PDF posted to the wrong account it reads correct! The "quick fix" is to fox the stran file and change the account number to the correct account, edit the sname file changing the current balance on the account.

We are only encountering this on Opera3 sites (OperaII are fine). We are using server 2011 with Windows 7 64 bit clients. SMB1

I don't think this is a locking issue because the MD posts the invoices out of hours.

We are getting similar issues at 2 other site where the invoice document and PDF is mixed up with details of other accounts. If you re-print the document it then prints fine.

Anybody seen this before ?

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Comments

alan-bourke

Any records in IHEAD or ITRAN with "AUTO" in ih_doc / it_doc?

richardd

Already checked for these auto files at all 3 companies, none found. 1 customer was using OperaII for about 7 Years prior to upgrading to Opera3 and only reported the issue after the upgrade.

unknown

Could it be a document design issue? I have a site that occasionally the pdf created picks the first customer. ITRAN, SNAME, STRAN are all ok, only the pdf image created that is wrong, and i suspect doc design problems.
Gale.

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