Excel has stopped working appears when publisher appears

Legacy Contributor

A customer keeps getting the following message when the publisher appears. Does anyone know how to stop this happening or what causes it.

Many thanks for any help Simon

Legacy Contributor

Hi Simon,

I have had this issue before. The CRM System we sell has an Excel add-in, which appears to be incompatible with Opera, so when the publisher screen is loaded in Opera, we get the "Excel has stopped working" error. I have to disable this add-in on all sites that have both Opera and this CRM system.

I would suggest you open up Excel and disable all Add-Ins and COM Add-Ins, and see if the problem goes away. If it does bring back each add-in one at a time until the error re-occurs.

Trevor