HP 4700 printer driver version 5.2.6 for Windows SBS 2008 and Visual FoxPro error

Hi,

Hopefully someone else has come across this. A customer has had to upgrade the driver for their HP printer 4700 to the latest HP Universal Printing PCL 6 driver version (5.2.6) as their previous version was causing the print spooler to crash. The upgrade is now causing Visual FoxPro to crash when they go to print from Opera.

They are running Windows SBS 2008 64 bit with all clients being Windows XP.

Any advice would be much appreciated.

Thanks,

Bhav

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Comments

alan-bourke

My advice is to avoid HP PCL 6 wherever possible, and use PCL 5e instead.

mart-vosumagi

HP supplied PCL6 drivers are known to cause issue in Opera II and Opera 3 but this isn't consistent to all sites.
We have replicated an issue (approx 12 months ago) whereby installing the HP supplied PCL driver would not allow a spool to print - simply no output was ever produced.
You have two options really that I know of at least.

1. Downgrade to PCL5e drivers
2. Use a generic Laserjet II driver. right click the printer in question, go to properties, add a driver as required and make it the LaserJet II. THis has resolved on all sites we've advised it as an option

My understanding PCL6 drivers differ from how they work when compared to PCL5e
PCL5e will do all the processing, format layouts etc. prior to it being sent to the printer for output. Once prepared the printer simply outputs the collection of data it receives.

PCL6 (I believe to try and speed the printing process) gets all the information at the printer end then does its best guess (via the drivers) to collate it all into a printable format. Then prints it based on that.
It seems its interpretation can be "off" hence the issue is caused in Opera II.
Most notably the "unable to print to spool" error we've seen in this scenario.

i'd suggest the LaserJet II option is applied as adriver to the printer to start with as these can easily be added thorugh standard windows without the need to hunt odwn the PCL5e drivers from the HP website. Most likely this will fix the issue.

Hope that helps
Al

porsche-pascoe

I found with the 4250 if we loaded the printer locally and connected to the printer ip it works fine. only seems to affect opera so fine if only a couple of users. the windows 7 64 bit must be different to the windows 2008 64bit driver. down side would be you're spooling rather than the server and harder to maintain.

kiran

unknown

Hi,

Thank you Alan, Al and Kiran for responding

I've asked the customer's network support team to go through the above.

Bhavesh

mart-vosumagi

To further Kiran's point we have found with 64 bit environemnts and PDF creation if it hangs this is because of the 32 bit version of the Amyuni river being used in a 64 bit environment, you can perform the following to add a PDF port which has also resolved other hanging errors when printing (due to this being an Amyuuni driver issue this is not something we at Pegasus can fix and requires it to be applied on each PC having hte issue)

1. Ensure Keep PDF printer is ticked on in Opera II
(Administration > System > Utilities > System Preferences)

2. Go into Control Panel , then Devices and Printers.

3. Select the Opera PDF printer, right-click and select "printer properties".

4. Add a port of type "Local port". Name the port "PDF1". Click on close. Ensure PDF1 is the only port ticked for this printer.

5. On the "security" tab, select the group or username "Everyone" and tick all the allow permissions. Then click on "Apply".

NB. If there's no security tab, click on Tools > Folder options > View and uncheck "Use simple file sharing" from the advanced settings.

6. Reboot the PC to ensure the new settings are in place and retest.

Hope that helps too
Al

unknown

Hi,

The change to PCL5 did the trick

Nice one!

Thanks to all for responding,

Best Wishes,

Bhav

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