Unform Archiving

I'm looking for clarification on why the Unform Archiving server name in System Control F/M needs to be an internal IP address instead of a UNC path. The files get put on UDAM regardless of using the IP or UNC path, but to view an archive document from an inquiry screen, it will only work with the internal IP.

Any thoughts or clarification would be appreciated.

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rainer-gibbert

Hi Adam,

A browser is launched to access the archived document using DAM's built-in web server, and if needed, the user will be prompted to log in first. I don't believe DAM allows for Samba-like authentication, which I would expect would be needed for UNC access.

salbritton

Sam, I suspect the server where you have FACTS installed does not "see" the UNC for the UnForm server because it cannot resolve the UNC name to an IP address. We use FACTS internally, and have the UNC name in System Control F/M set to our UNC name for the UnForm server (ex: APPS2007, which is where we have UnForm installed and where the UnForm DAM archives are). If FACTS is on a Unix based server, make sure you have the DNS server set in /etc/resolv.conf.

heike-tommack

FACTS is sitting on a linux box and the OS is able to resolve the UNC path. Using the internal IP in the system contol file works just fine but not the UNC or the external IP. If I break to Providex within FACTS and attempt to open a TCP channel with either the UNC or external IP it opens just fine.

rainer-gibbert

I think I misunderstood. If the internal IP is working but the problem is the external IP, it could be a router issue. I've noticed that some routers "know" their external IP address and LAN-side connections just get re-routed to the local IP. Others don't "know" but still pass the request out to the internet, which gets routed back the usual way. But some routers don't seem to allow this. A traceroute usually helps in troubleshooting these situations.

Also, you've probably already thought of this, but is your firewall set up with port forwarding from the external IP to the Linux box, for the UnForm ports? UnForm 8 uses 27280 (Image Manager) and 27282 (DAM web server for viewing archived documents).

[Updated on 11/18/2011 10:57 AM]

heike-tommack

Thanks Todd....we'll look at that.

BradleyBrown

I looked over all of the usual suspects yesterday. Both the firewall and iptables on the server have been previously configured for those ports. I can telnet to 27282 from the local server as well as from clients on the network.

Just test from within FACTS again with the external IP address set in system control. The call to SMC040 hangs forever. On the server I see the following process:
/bin/sh /usr/bin/uf80c -quiet -server 108.9.162.226 -arcexists -o client:ufarcT1G.txt -arclib SalesOrders-01 -arcdoctype Invoice -arcdocid 010440

This appears to me to possbily be an Unform client issue.

Legacy Contributor

I believe the uf80c program uses port 27280 for communications. Double check uf80c.ini to see what you are currently set to use. It is likely you need to open another port.

Legacy Contributor

In uf80d.ini, under the [security] section, have you added "108.9.162.*" to the allow list?

BradleyBrown

Thank you. It was a combination of both. Problem resolved.

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